Terms & Conditions
We will send you an email no later than 24 hours after receipt of your order as confirmation. If the goods are not immediately available we will inform you of the expected delivery times in the order confirmation email. All queries and emails will be answered within 48 hours.
All payment is currently via PayPal. If you don’t have a PayPal account it is still possible to pay with PayPal with a credit or debit card. If you are ordering a bespoke piece a 50% deposit will be required. This can be paid via PayPal or with a cheque payable to C Jenkins. It will be possible to pay the remaining amount with a cheque or cash if you collect the piece in person.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are accepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).
Feedback and Complaints
We always welcome feedback from our customers- good and bad as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly. If you leave positive feedback please be aware that we may use it in our Testimonials section- we will not use your full name or include any email address, etc. If you do not wish to be included in the Testamonials section please let me know when you leave your feedback.
When you have purchased from Elinor Jenkins you will automatically be added to our newsletter list. Newsletters will be sent to you no more than once a month with information about new ranges, events or other stories. Your information will NOT be passed onto any third parties and if you do not want to receive this newsletter please contact me and quote “no more newsletters” as the subject
The term ‘Elinor Jenkins' or 'us' or 'we' refers to the owner of the website who is registered as a subsidiary of WDC Studio, the registered office is 7 New Haw Road, KT15 2BZ. Our company registration number is 08112289. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by Elinor Jenkins and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Elinor jenkins. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Elinor Jenkins takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.